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info@applesound.com

Professional Support for Your Equipment

Keeping your tour guide systems and audio equipment in top condition is essential for reliable performance, clear sound and uninterrupted communication during events, tours, training sessions and guided experiences. At tourguide-systems, we offer expert repairs, servicing and maintenance for a wide range of tour guide systems, whether it’s equipment purchased from us or older devices that you’ve relied on over time.

Why Servicing and Repairs Matter

Whether you own or hire audio tour equipment, regular maintenance and timely repairs ensure:

Consistently clear and dependable audio performance
Longer equipment life and better return on investment
Reduced risk of failure during live events
Enhanced participant experience and fewer technical interruptions

Good maintenance also helps prevent minor issues — such as crackling controls, worn-out switches or headset faults — from turning into costly breakdowns later.

Our Repairs & Servicing Solutions

We have an in-house workshop and support major tour guide equipment brands, providing tailored services for each device type.

Equipment Repairs

We repair faults such as:

Worn-out or broken switches and controls
Intermittent or crackling connections
Headset and microphone faults
Receiver or transmitter audio dropouts
Replacement batteries

Our technicians are experienced with multiple brands and device types, ensuring accurate diagnostics and high-quality repairs that keep your systems operating as they should.

Battery Replacement Services

Some older tour guide receiver models — such as Sennheiser 2020 D receivers (e.g., EK 2020D and HDE 2020D) — can develop weak or failing batteries over time. We offer battery replacement services to restore performance and extend the life of these units. We also replace batteries for ListenTALK receivers and transceivers.

Servicing & Preventative Maintenance

Regular maintenance helps catch issues early and keeps your systems in peak working order. Our servicing includes:

Cleaning and testing transmitters and receivers
Checking audio quality and control functions
Verifying battery health and cable integrity
Firmware updates and support (where applicable)

By servicing your equipment periodically, you can reduce the likelihood of failures at critical moments — such as tours, conferences or guided sessions.

Cable & Connector Repairs

Faulty microphones or headset cables can cause distortion, silent channels, or unreliable connections. We repair:

Microphone cables and connectors
Headset wiring and earphones
Charging cradles and cable harnesses

Keeping your cables and connectors in good condition is essential for high-quality audio transmission, especially in noisy or high-use environments.

Spares & Replacement Parts

We also supply genuine and high-quality replacement parts and accessories, including:

Foam windscreens and microphone covers
Headset cushions and pads
Belt clips and lanyards
Connector and jack replacements

Replacing worn parts can make a big difference in comfort and usability, especially for frequent or long-duration tours.

Supported Brands and Equipment

We service a wide range of leading tour guide and wireless audio system brands, including:

Sennheiser
ListenTALK
Monacor
Stageline
Okayo
Linkx

If you use any of these systems in your guides or events, our workshop can help keep them performing reliably.

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Tour Guide System Repairs and Servicing